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41% of ‘wholly dependent’ users say next phone must have 5G, report claims

According to a new report from RootMetrics, 5G is becoming increasingly important for power users.
According to a new report from RootMetrics, 5G is becoming increasingly important for power users. (Image credit: RootMetrics)

RootMetrics, an independent mobile analytics firm, has conducted a survey of smartphone users in the U.S. and UK. And the results show that the always-on, connected mobile user is increasingly looking for a better connection, and an improved quality of service, as phones become the backbone of their daily lives and activities.

The report split users into different groups, at the top of which were ‘wholly dependent’ mobile users (often referred to as ‘early adopters’ when discussing technology and its early take up).

Key findings revealed

Key findings within the survey revealed that 30 percent of users surveyed qualified as “always on”, and expected constant connectivity for daily activities. Of this,

12 percent went on to identify as “wholly dependent” power users, and said that they needed a mobile connection for both lifestyle and economic reasons.

This extract from the survey reveals what respondents thought about 5G.

This extract from the survey reveals what respondents thought about 5G. (Image credit: RootMetrics)


Within this small but influential group of wholly dependent power users, 87% have found 5G phones to be a significant improvement over those using 4G LTE. And 41 percent agreed that their next phone contract must include 5G.

A further 71 percent of users said that a slow mobile internet connection reduces their productivity, and 40 percent said it leads to a loss of customers.

The full PDF report can be downloaded here.  

The Smartphone Power User survey was conducted during September 2019 and the sample size included 2,000 respondents from the UK and 2,000 respondents from the US, which reflected a cross-section of both countries. The survey was designed to test and robustly analyse the mobile experience from the consumer’s point of view as well as gauge perceptions on what’s expected with 5G.


Dan is a British journalist with 20 years of experience in the design and tech sectors, producing content for the likes of Microsoft, Adobe, Dell and The Sunday Times. In 2012 he helped launch the world's number one design blog, Creative Bloq. Dan is now editor-in-chief at 5Gradar, where he oversees news, insight and reviews, providing an invaluable resource for anyone looking to stay up-to-date with the key issues facing 5G.