Insight In this post, Scott Sumner, director of commercial insight at EXFO, discusses why 5G network automation is so important in reducing churn and keeping customers happy.
Scott Sumner is the Director of Commercial Insight at EXFO, covering strategy, sales enablement and analytics. Scott has extensive experience in wireless and mobile telecom, AI and analytics, and service assurance. He has over 20 years of industry experience, including in roles as Director of Strategy and Communications at Nuvoola, VP of Marketing and Analytics at Accedian, GM of Performant Networks, Director of Program Management at MPB Communications, VP of Marketing at Minacom (Tektronix), as well as project and engineering management roles at PerkinElmer (EG&G). Scott has led numerous acquisitions and industry partnerships, and has authored numerous patents and conference papers.
Scott has Masters and Bachelor degrees in Engineering (M.Eng, B.Eng) from McGill University in Montreal, Canada, and completed professional business management training at the John Molson School of Business, the Alliance Institute, and the Project Management Institute.